Effective Date: January 1, 2026
Last Updated: September 23, 2026
Website URL: https://superboxfortv.com/policy/privacy/
Breadcrumb: Home > Privacy Policy
Who We Are and Scope of This Policy
SuperBox for TV is an authorized SuperBox dealer, ensuring 100% authentic SuperBox S6, S7 & S8 devices with full warranty support in US & Canada.
This Privacy Policy describes our practices regarding the collection, use, maintenance, protection, and disclosure of personal information when you access our online store, interact with our customer support teams, or purchase authentic SuperBox devices (including SuperBox S8, SuperBox S7, SuperBox S6 series, and SuperBox Projector P7 Pro).
We conduct our business and data handling practices in strict compliance with United States federal laws and applicable state privacy statutes, including:
– The Federal Trade Commission Act (FTC Act) (15 U.S.C. § 45);
– The California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA) (Cal. Civ. Code § 1798.100 et seq.);
– Comprehensive state privacy frameworks across Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA);
– The Children’s Online Privacy Protection Act (COPPA) (15 U.S.C. §§ 6501–6506);
– The CAN-SPAM Act of 2003 (15 U.S.C. §§ 7701–7713) (codified within our Anti-Spam Policy).
By accessing or using our Site, you acknowledge and agree to the data collection and management practices described in this Privacy Policy. If you do not agree with these terms and our Terms of Service, please discontinue your use of our Site immediately.
Personal Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”). We collect this data across several direct and automated touchpoints:
Information You Provide Directly to Us
- Account Registration & Contact Data: When you create an account, register your product warranty, or subscribe to service updates, we collect your full legal name, email address, telephone number, and account password.
- Order Fulfillment & Billing Information: When purchasing a SuperBox device, you provide your billing address, shipping address, recipient contact details, and chosen delivery preferences.
- Payment Transaction Data: Payments on our Site are processed securely through certified Level 1 PCI-DSS compliant third-party payment gateways (including Stripe, PayPal, and major credit card networks) as detailed in our Payment Policy. We do not store, view, or retain raw credit card numbers, expiration dates, or CVV security codes on our servers.
- Customer Care & Technical Support Inquiries: When you contact our support desk via email, live chat, or WhatsApp in accordance with our Customer Support & Dispute Policy, we collect the content of your communication, order number, hardware serial numbers (MAC / S/N), and diagnostic logs necessary to troubleshoot and service your device.
Information Collected Automatically Through Technologies
When you browse our Site, our web servers and authorized analytics vendors automatically capture standard diagnostic telemetry:
– Device & Server Log Data: Your Internet Protocol (IP) address, operating system, browser type and version, language preferences, Internet Service Provider (ISP), referring and exit pages, and clickstream data.
– Geolocation Data: General non-precise geographic coordinates derived from your IP address (city, state/province, postal code) utilized to display relevant inventory, compute applicable state sales taxes, and route regional delivery hubs.
– Cookies and Similar Tracking Technologies: We deploy session cookies, persistent cookies, and web beacons to retain your shopping cart contents, recognize returning visitors, and analyze aggregate user flow. For detailed control instructions, please review our Cookie Policy.
– Analytics & Conversion Pixels: We utilize privacy-conscious implementations of Google Analytics 4 (GA4) and Meta Pixel to assess site functionality and promotional performance. You may review Google’s data handling policies via the Google Privacy & Terms Portal.
How We Use Personal Information
We use the Personal Information we collect strictly for legitimate commercial, operational, and legal purposes:
- Processing & Fulfilling Transactions: Validating payment transactions, packing and shipping your physical SuperBox units under our Shipping Policy, transmitting order confirmation receipts, and issuing tracking credentials.
- Warranty Activation & Hardware Support: Verifying authorized dealer device authenticity, activating 1-Year Limited Manufacturer Warranties under our Warranty Policy, diagnosing connectivity issues, and issuing Return Merchandise Authorizations (RMA) as outlined in our Refund and Returns Policy.
- Fraud Prevention, Cybersecurity & System Integrity: Monitoring transactions to detect and prevent unauthorized chargebacks, botnet intrusions, fraudulent identity theft, and violations of our acceptable use guidelines.
- Platform Optimization & Technical Diagnostics: Analyzing navigation telemetry to eliminate software bugs, accelerate page loading speeds, and optimize WooCommerce checkout workflows.
- Direct Transactional Communications: Providing administrative notices regarding delivery updates, critical firmware advisories, policy updates, and service maintenance schedules.
- Commercial Marketing (Strict Opt-In): Sending exclusive promotional deals, seasonal discounts, and product release announcements only when you have explicitly consented. Every commercial communication features an instantaneous, single-click “Unsubscribe” mechanism pursuant to the CAN-SPAM Act and our Anti-Spam Policy.
- Statutory & Legal Compliance: Fulfilling tax obligations (including state sales tax filing and IRS accounting requirements), responding to lawful subpoenas, and cooperating with authorized regulatory or law enforcement bodies.
Third-Party Data Disclosures and Sharing
Our Absolute Privacy Pledge: We DO NOT sell, rent, lease, or monetize your Personal Information to data brokers or third parties for monetary consideration.
We disclose your Personal Information solely to vetted third-party service providers bound by strict contractual confidentiality and data processing agreements:
- Logistics & Freight Carriers: National carriers including the United States Postal Service (USPS), United Parcel Service (UPS), FedEx, and Canada Post receive recipient names, destination addresses, and phone numbers strictly to deliver your packages.
- Payment Processors: PCI-DSS certified gateway partners process encrypted payment tokens under bank-grade 256-bit SSL encryption.
- Cloud Infrastructure & Hosting Services: Secure, enterprise-grade cloud server hosting providers maintain our database with regular security patches and encrypted data backups.
- Analytics & Marketing Platforms: Service providers such as Google Analytics process pseudonymous telemetry to assist us in optimizing Site accessibility.
- Legal & Law Enforcement Disclosures: We will disclose Personal Information only if required to do so by law, court order, judicial process, or valid governmental subpoena, or when necessary to protect the safety, rights, or property of SuperBox for TV, our customers, or the public.
Data Retention and Deletion Practices
We maintain your Personal Information only for the duration reasonably necessary to fulfill the purposes outlined in this Privacy Policy:
- Active Customer Accounts: Retained for the operational lifetime of your registered account.
- Order & Transaction Records: Maintained for a minimum statutory period of seven (7) years following transaction completion in accordance with United States federal tax laws (Internal Revenue Service guidelines) and commercial accounting requirements.
- Warranty Support Records: Retained for the duration of the device’s warranty period plus two (2) years to resolve recurring hardware maintenance inquiries.
- Marketing Preferences: Retained until you opt out or revoke consent, at which point your contact information is immediately suppressed from our outbound marketing database.
When personal data is no longer required for statutory, operational, or legal defense purposes, it is securely destroyed, permanently overwritten, or irreversibly anonymized.
Your Rights Under United States State Privacy Laws (CCPA / CPRA Notice)
If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or other states with enacted comprehensive privacy legislation, you possess specific statutory rights regarding your Personal Information:
| Statutory Consumer Right | Detailed Description |
|---|---|
| Right to Know & Access | You have the right to request disclosure of the specific categories and pieces of Personal Information we have collected, used, and disclosed about you over the preceding 12 months. |
| Right to Deletion | You have the right to request the permanent deletion of your Personal Information, subject to legal exceptions (such as completing an ongoing order, servicing a warranty under our Warranty Policy, or complying with federal tax retention laws). |
| Right to Correction | You have the right to request that we rectify inaccurate or incomplete Personal Information maintained in our records. |
| Right to Opt-Out of Sale / Sharing | You have the right to direct businesses not to sell or share your personal data. Because we do not sell personal data, this protection is applied to all customers automatically. |
| Right to Non-Discrimination | We will never deny you goods, charge different prices, provide a different quality of service, or impose penalties for exercising any of your statutory privacy rights. |
How to Submit a Verified Consumer Request
To exercise any of the rights listed above, you or your legally authorized agent may submit a verified consumer request to us:
– By Email: support@superboxfortv.com with the subject line “Consumer Privacy Request”
– By WhatsApp / Phone: +1 (857) 995-2773
– By Mail: Attention: Privacy Compliance Officer, 15427 E Valley Blvd, City of Industry, CA 91746, USA
Verification Process: To safeguard your identity and data against unauthorized access, we will verify your request by matching the email address and transaction order number with the records in our database. We will confirm receipt within ten (10) business days and deliver a substantive response within forty-five (45) calendar days as mandated by the CCPA/CPRA.
Children’s Online Privacy Protection (COPPA Compliance)
Our Site, consumer electronics, and services are exclusively designed and marketed for individuals who are at least eighteen (18) years of age, or who possess parental consent. We do not knowingly solicit, collect, or store personal information from children under the age of thirteen (13) pursuant to the Children’s Online Privacy Protection Act (COPPA).
If we discover that a child under thirteen (13) has provided us with personal information without verified parental consent, we will take immediate steps to purge that data from our production databases and backup archives. If you suspect that a minor has provided us with personal data, please contact us immediately at support@superboxfortv.com.
Data Security and Technical Protections
We implement robust administrative, physical, and technological security controls engineered to protect your personal data against accidental loss, unauthorized access, disclosure, alteration, and destruction:
– Data Encryption in Transit: All traffic across our Site is encrypted using Transport Layer Security (TLS 1.3 / 256-bit SSL encryption).
– Payment Data Isolation: All financial transaction operations are securely sandboxed via PCI-DSS Level 1 compliant gateway tokens.
– Access Controls: Access to consumer database records is strictly restricted on a least-privilege basis to authorized personnel with multi-factor authentication (MFA).
While we implement industry-standard protocols, no method of digital transmission over the Internet or electronic storage is 100% impenetrable. Consequently, we cannot warrant absolute security against sophisticated malicious acts.
Changes to Our Privacy Policy
We reserve the right to amend, update, or modify this Privacy Policy at our sole discretion to reflect changes in our operational procedures, customer service offerings, or evolving United States federal and state regulations.
When modifications are enacted, we will revise the “Last Updated” timestamp at the top of this page. For material modifications that alter how we collect or disclose your personal data, we will provide prominent notice on our homepage or send an electronic advisory to your registered email address prior to the change becoming effective. Your continued use of our Site following the posting of an updated policy constitutes your formal acknowledgment and acceptance.
Contact Us & Official NAP Identification
If you have any questions, inquiries, complaints, or requests regarding this Privacy Policy or our data protection protocols, please reach out to our dedicated privacy and customer care team through our Customer Support Policy or visit our Contact Us portal:
About SuperBox for TV:
SuperBox for TV is an authorized SuperBox dealer, ensuring 100% authentic SuperBox S6, S7 & S8 devices with full warranty support in US & Canada.
- Website: https://superboxfortv.com/
- Brand / Legal Entity: SuperBox Official Store LLC
- United States Central HQ: 15427 E Valley Blvd, City of Industry, CA 91746, USA
- Canada Distribution Hub: 5000 Yonge St, North York, ON M2N 7E9, Canada
- Official Customer Support Email: support@superboxfortv.com
- Direct Support Phone / WhatsApp: +1 (857) 995-2773
- Operating & Helpdesk Hours: 24/7 Priority Live Support & Online Helpdesk (Customer Care Office: Monday – Friday, 9:00 AM – 6:00 PM EST)