Refund Policy

Effective Date: January 1, 2026
Last Updated: September 23, 2026
Website URL: https://superboxfortv.com/policy/refund-returns/
Breadcrumb: Home > Refund and Returns Policy

30-Day Money-Back Guarantee Overview

SuperBox for TV is an authorized SuperBox dealer, ensuring 100% authentic SuperBox S6, S7 & S8 devices with full warranty support in US & Canada.

Our promise to you is built on absolute confidence in the quality of our hardware. We back all Android TV devices with an ironclad 30-Day Money-Back Guarantee. If you are not completely satisfied with your SuperBox S8, S7, or S6 model, our return process is designed to be transparent, efficient, and completely hassle-free.

Policy Summary at a Glance

All authorized return merchandise must be securely packaged and routed back to our City of Industry distribution facility using an approved tracked carrier as outlined in our Shipping Policy.

What Qualifies for a Return

To ensure a smooth processing experience and guarantee eligibility for a full refund, your return must satisfy all of the following criteria:
– The hardware must be returned in its original, undamaged retail packaging.
– All original accessories must be included: the HDMI cable, the Voice Remote, the power adapter, and all printed documentation.
– The physical hardware unit must be free from drops, liquid damage, or cosmetic destruction caused after delivery.
– The device serial numbers (S/N and MAC address) must remain intact, clearly legible, and match the original sales record.
– The hardware must retain its original factory firmware without any unauthorized root access or modifications.
– The return request must be initiated within the 30-day return window.

When technical malfunctions or hardware failures occur past the initial 30-day purchase refund threshold, protection seamlessly switches to our 1-Year Limited Hardware Manufacturer Warranty, allowing customers to receive full hardware replacements throughout the remaining 11 months of their coverage term.

What Does NOT Qualify for a Return

SuperBox for TV cannot accept returns under the following conditions:
– Hardware that has been physically damaged, dismantled, or modified by the user after delivery.
– Returns missing crucial accessories such as the Voice Remote or proprietary power supply.
– Devices where the original operating system has been tampered with, wiped, or flashed with unauthorized third-party firmware (rooting).
– Requests initiated after the 30-day return window has expired.
– Hardware purchased from unauthorized third-party resellers not affiliated with SuperBox for TV.

Pre-Shipment Order Cancellations

If you need to cancel an order before it ships, contact our support team immediately. Orders placed before 2:00 PM EST may be cancelled same-day. Orders already packaged and scanned into the carrier system cannot be intercepted mid-fulfillment, and the standard return policy will apply once the hardware arrives at your address.

The Step-by-Step RMA Process

To initiate a return, you must follow the official Return Merchandise Authorization (RMA) workflow. Packages sent back without an authorized RMA number will be rejected at the warehouse dock.

Step 1: Request Your RMA

Contact the support team via email at support@superboxfortv.com, through our Customer Support & Dispute Policy desk, or via WhatsApp at +1 (857) 995-2773. Provide your order number and a clear explanation of the reason for the return.

Step 2: Receive Your RMA Number

Within 24 business hours of your request, a support agent will review your case and issue a unique RMA number along with detailed packing and shipping instructions.

Step 3: Pack and Ship the Hardware

Securely pack the hardware and all original accessories into a sturdy outer shipping box. Clearly write the provided RMA number on the outside of the outer shipping box — do not write directly on the product’s retail packaging.

Step 4: Warehouse Inspection and Refund

Once the package arrives at our City of Industry facility, technicians will inspect the hardware to verify its condition and confirm all accessories are present. Upon successful verification, your refund will be authorized and processed within 3 to 5 business days.

Every entry-level, mid-range, and flagship model across the SuperBox S6, S7, and S8 family receives the exact same 30-day money-back safeguard, guaranteeing equal consumer rights regardless of unit tier or price point.

Defective Product Returns vs. Discretionary Returns

• Defective Hardware (DOA): If your hardware arrives functionally defective or Dead on Arrival (DOA), SuperBox for TV assumes full responsibility. A free, prepaid return shipping label will be emailed to you immediately upon RMA approval.
• Discretionary Returns: If you are returning the device simply because you changed your mind or your preferences have changed, you will be responsible for purchasing your own return shipping postage using a trackable carrier service.

Inspection Criteria

The warehouse team inspects every returned unit against a standardized checklist:
– Units are checked for physical damage, tampering, missing accessories, serial number integrity, and firmware state.
– Any unit that fails inspection due to post-delivery damage or missing components will have the refund reduced or declined.
– If significant damage is discovered, you will be photographically notified before any final determination is made.

Refund Payment Method and Bank Clearance

All approved refunds are strictly processed back to the original method of payment used during checkout in accordance with our Payment Policy. SuperBox for TV cannot issue refunds to alternative credit cards, different PayPal accounts, or via wire transfer.

Once the refund is triggered from the billing department, banking clearance times typically add an additional 3 to 5 business days for your financial institution to post the credit to your statement. The total maximum wait time from warehouse receipt to cleared funds is approximately 8 to 10 business days.

Damaged or Missing Shipment Claims

If your package arrives visibly damaged by the carrier as covered in our Shipping Policy, or if you open the box to discover missing accessories, you must report this within 48 hours of the delivery timestamp:
– Take clear photographs of the damaged shipping box, the packaging material inside, and the hardware itself.
– Forward these photographs along with your Order ID to our Contact Us portal or support@superboxfortv.com.
– Failure to report transit damage within this 48-hour window may result in a denial of the claim, as freight carriers require timely documentation for transit damage investigations.

Hardware Exchange Option

If you prefer an exchange rather than a flat refund, that option is fully supported. Whether you need to swap a defective unit for the exact same model or wish to upgrade from an S6 Pro to an S8 Ultra, state this preference during Step 1 of the RMA process in accordance with our Terms of Service. Our support team will seamlessly apply your credited balance toward the upgraded hardware, and you only pay the price difference.

Frequently Asked Questions

Can I return my SuperBox if I bought it as a gift?

Yes, but the refund will be issued to the original payment method on the order. Contact support for gift return coordination.

What if the box is opened but unused?

Open-box hardware in fully original condition with all accessories is eligible for a full return within 30 days.

How do I track my return shipment?

Use the tracking number provided by your chosen carrier. Once the warehouse confirms receipt, you will receive an automated email notification.

Can I return accessories without the box unit?

Accessories (Voice Remote, power adapter) may only be returned as part of a complete hardware return. Standalone accessory returns are handled on a case-by-case basis.

Contact Us & Official NAP Identification

For any questions, RMA requests, or return status inquiries, please contact our support team:

About SuperBox for TV:
SuperBox for TV is an authorized SuperBox dealer, ensuring 100% authentic SuperBox S6, S7 & S8 devices with full warranty support in US & Canada.

• Website: https://superboxfortv.com/
• Brand / Legal Entity: SuperBox Official Store LLC
• United States Central HQ: 15427 E Valley Blvd, City of Industry, CA 91746, USA
• Canada Distribution Hub: 5000 Yonge St, North York, ON M2N 7E9, Canada
• Official Customer Support Email: support@superboxfortv.com
• Direct Support Phone / WhatsApp: +1 (857) 995-2773
• Operating & Helpdesk Hours: 24/7 Priority Live Support & Online Helpdesk (Customer Care Office: Monday – Friday, 9:00 AM – 6:00 PM EST)