Effective Date: January 1, 2026
Website URL: https://superboxfortv.com/policy/shipping/
Breadcrumb: Home > Shipping Policy
Fast, Transparent, and Secure Order Delivery
SuperBox for TV is an authorized SuperBox dealer, ensuring 100% authentic SuperBox S6, S7 & S8 devices with full warranty support in US & Canada.
When you purchase high-performance Android TV hardware, you expect it to arrive promptly, safely, and without hidden logistical expenses. We take immense pride in providing free express shipping across the United States and Canada on all SuperBox hardware orders, ensuring your device travels securely from our domestic fulfillment centers in City of Industry, California (US) and North York, Ontario (Canada) directly to your doorstep.
Our shipping operations are engineered to meet and exceed United States consumer delivery standards, Payment Policy security checkpoints, and Google Merchant Center fulfillment guidelines, providing clear cutoff schedules, verified carrier partnerships, and complete transit insurance on every parcel.
Order Processing and Daily Dispatch Schedule
To maintain maximum fulfillment velocity, our City of Industry, CA and North York, ON warehouses operate on a disciplined daily dispatch workflow from Monday through Friday:
| Order Timing | Processing / Handling Time | Scheduled Carrier Dispatch |
|---|---|---|
| Orders placed before 2:00 PM EST (Mon – Fri) | Same Business Day (0 business days) | Dispatched the same afternoon |
| Orders placed after 2:00 PM EST (Mon – Thu) | 1 Business Day | Dispatched the following morning |
| Orders placed on Friday after 2:00 PM EST | 1 Business Day | Dispatched Monday morning |
| Weekend and US Federal Holiday orders | 1 Business Day | Dispatched the next official business day |
Every order is carefully inspected, packed in protective reinforced packaging, and assigned an automated carrier barcode before leaving the loading dock.
Delivery Zones, Shipping Rates, and Transit Times
We offer transparent shipping options across the United States and Canada. Delivery times are measured in business days (Monday through Friday, excluding national carrier holidays):
| Delivery Destination | Carrier & Service Level | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Contiguous United States (Lower 48) | USPS Priority / FedEx Home / UPS Ground | 2 to 5 business days | FREE (On all SuperBox & Projector orders) |
| Alaska, Hawaii, & US Territories | USPS Priority Mail Express | 2 to 5 business days | FREE (On all SuperBox & Projector orders) |
| PO Boxes & Military APO/FPO Addresses | USPS Priority Mail Only | 2 to 5 business days | FREE (On all SuperBox & Projector orders) |
| Canada (All Provinces & Territories) | Canada Post / FedEx / UPS Express (Domestic Canadian & North American Hubs) | 2 to 5 business days | FREE (On all SuperBox & Projector orders) |
All United States and Canadian shipments include end-to-end tracking, door-to-door delivery confirmation, and comprehensive loss coverage at zero additional cost to the customer.
Authorized Carrier Partners
To guarantee reliability, speed, and careful handling, SuperBox for TV exclusively partners with premier logistical carriers in North America:
United States Postal Service (USPS)
USPS is utilized extensively for rapid Priority Mail transit, residential addresses, PO Boxes, and military APO/FPO destinations. Most residential deliveries arrive within 2 to 5 business days.
FedEx Home Delivery
FedEx delivers residential shipments across the contiguous states, providing Monday through Sunday residential routes and precise delivery window estimates.
United Parcel Service (UPS Ground)
UPS Ground handles multi-unit orders and commercial deliveries, offering enterprise-grade barcode tracking and dedicated regional hub logistics.
Canada Post & Domestic Canadian Fulfillment
For our valued Canadian customers, orders are fulfilled through our North York, Ontario distribution hub (5000 Yonge St, North York, ON M2N 7E9) and domestic carrier network via Canada Post, FedEx, and UPS, ensuring rapid 2 to 5 business day delivery across all Canadian provinces with zero surprise customs delays or import fees.
Real-Time Barcode Tracking and Delivery Confirmation
The moment your order is packed and scanned by the carrier at our fulfillment dock, an automated dispatch notification is sent directly to your registered email address. This message includes:
- The selected carrier name (USPS, FedEx, UPS, or Canada Post).
- Your official tracking number.
- A direct one-click link to monitor real-time parcel movements 24 hours a day, 7 days a week.
Carrier tracking scans generally update within 4 to 8 hours following physical warehouse pickup. If your tracking confirmation email does not appear in your primary inbox within 1 full business day (24 business hours, excluding weekends and public holidays), please check your spam or promotions folder prior to contacting customer support.
Address Accuracy and 1-Hour Modification Window
Because our fulfillment warehouse utilizes automated pick-and-pack routing to guarantee same-day dispatch, address changes must be submitted promptly:
- 1-Hour Grace Period: If you notice an error in your shipping address after completing checkout, you must contact our support desk within 1 hour of placing the order. We will immediately halt dispatch and update the destination details.
- Packages Already in Transit: Once a parcel has been scanned by the logistics carrier, destination address corrections must be handled directly through the carrier’s package intercept tools (such as FedEx Delivery Manager or UPS My Choice). Any carrier-mandated rerouting or intercept fees are the responsibility of the customer.
Please carefully verify your apartment, suite, unit number, and postal code prior to confirming your purchase.
Protection Against Lost Shipments in Transit
While carrier transit is overwhelmingly reliable, occasional routing exceptions occur. SuperBox for TV protects every customer from logistical losses:
- Trace Protocol: If your tracking number shows no movement or update for five (5) consecutive business days, contact our support team immediately via our Customer Support & Dispute Policy protocols.
- Logistics Investigation: Our fulfillment team will immediately open an expedited GPS carrier trace and investigation with USPS, FedEx, or UPS.
- Guaranteed Free Replacement: If the carrier confirms the parcel is lost, stolen in transit, or misrouted beyond recovery, we immediately dispatch a brand-new replacement unit via express shipping at zero cost to you. All carrier claims are handled entirely by our logistics division on the backend.
Protection Against Transit Damage
We package all SuperBox hardware in durable, impact-resistant industrial boxing designed to withstand rigorous courier transit. In the rare event that a package arrives damaged:
- Step 1: Photograph the unopened, damaged shipping carton from multiple angles, clearly showing the shipping label and the damaged packaging.
- Step 2: Inspect the internal hardware. If the device chassis, power supply, or Voice Remote exhibits damage, take detailed photos or a brief video clip.
- Step 3: Submit the photos to our customer support desk at
support@superboxfortv.comwithin 48 hours of carrier delivery.
Upon receipt and photographic verification, our team will provide a prepaid return label and dispatch an express replacement unit immediately under our Refund and Returns Policy.
Holiday Peak Season Shipping Schedules
During high-volume shopping periods — such as Black Friday, Cyber Monday, Thanksgiving, and Christmas — national courier networks experience substantial shipment surges.
While our City of Industry fulfillment warehouse maintains its strict same-day dispatch commitment, carrier transit times may experience minor seasonal adjustments. To guarantee delivery before December 25th, holiday orders should be finalized no later than December 18th. Official holiday cut-off advisories are posted clearly on our website header each season.
North American Tax-Free Fulfillment and International Inquiries
We provide streamlined, direct checkout for all 50 US States, US Territories, and Canadian Provinces:
- Zero Customs Duties or Sales Tax in US & Canada: Because orders are fulfilled through our domestic logistics hubs in City of Industry, California (US) and North York, Ontario (Canada), customers across the United States and Canada pay $0.00 in sales tax and experience zero surprise customs duties, brokerage fees, or import tariffs upon delivery.
- International Inquiries Outside US & Canada (Governed by our Terms of Service): Customers outside North America interested in purchasing authentic SuperBox S8, SuperBox S7, SuperBox S6, or SuperBox P7 Pro Projector models should contact our support desk for personalized shipping quotes and to confirm regional AC power plug compatibility before submitting payment.
North American Fulfillment Facility Locations
All official SuperBox for TV orders are warehoused, inspected, and dispatched directly from our domestic North American logistics hubs:
United States Central Fulfillment Facility
15427 E Valley Blvd, City of Industry, CA 91746, United States
Canada Distribution Hub
5000 Yonge St, North York, ON M2N 7E9, Canada
If you have questions regarding order tracking, shipping options, or expedited delivery requests, our customer service team is available around the clock via our Contact Us portal to assist you.
Contact Us & Official Business Identification
For shipping inquiries, delivery address modifications, or carrier tracking support, reach out to our dedicated helpdesk:
About SuperBox for TV:
SuperBox for TV is an authorized SuperBox dealer, ensuring 100% authentic SuperBox S6, S7 & S8 devices with full warranty support in US & Canada.
- Website: https://superboxfortv.com/
- Brand / Legal Entity: SuperBox Official Store LLC
- Entity Registration & EIN: Entity ID #7492014-CA • EIN 88-3492019
- Official SuperBox Authorization Code: SP20250928003 (Verify on Manufacturer Portal)
- United States Central HQ: 15427 E Valley Blvd, City of Industry, CA 91746, United States
- Canada Distribution Hub: 5000 Yonge St, North York, ON M2N 7E9, Canada
- Official Customer Support Email: support@superboxfortv.com
- Direct Support Phone / WhatsApp: +1 (945) 254-2681
- Operating & Helpdesk Hours: Mon – Fri: 8:00 AM – 10:00 PM (EST) / Sat – Sun: 9:00 AM – 6:00 PM (EST)
